SHIPPING AND RETURNS
SHIPPING
All outgoing pieces are covered by our insurance.
All domestic items are posted through AusPost express shipping, with a signature required on delivery. All international items are posted through DHL, with a signature required on delivery.
You are also welcome to pick up your piece in store.
All domestic items are posted through AusPost express shipping, with a signature required on delivery. All international items are posted through DHL, with a signature required on delivery.
You are also welcome to pick up your piece in store.
RETURNS
Purchases of Custom or Made To Order pieces unfortunately cannot be returned.
Items purchased from Ready To Ship may be returned within 7 days for a credit note or exchange.
To initiate a return please email hi@lauramiers.com for a Returns Label. Once we receive your return package in store, the piece(s) will be evaluated before your return is processed.
Evaluation criteria includes the following:
Your piece(s) must be in brand new condition including but not limited to: no wear and tear, damages or mistreatment and all original packaging intact and included.
Piece(s) must be shipped to us within 3 days of receiving your Return Label.
Laura Miers Jewellery reserves the right to make the final decision on all return requests after completing the evaluation process.
Once we process your return, we will be in touch to organise your exchange piece or issue you a credit note for the amount you paid for the piece(s), less the shipping costs to and from you.
We want to ensure that all Laura Miers Jewellery becomes an important part of your story, so please do not hesitate to contact us with any enquiries at hi@lauramiers.com.
Purchases of Custom or Made To Order pieces unfortunately cannot be returned.
Items purchased from Ready To Ship may be returned within 7 days for a credit note or exchange.
To initiate a return please email hi@lauramiers.com for a Returns Label. Once we receive your return package in store, the piece(s) will be evaluated before your return is processed.
Evaluation criteria includes the following:
Your piece(s) must be in brand new condition including but not limited to: no wear and tear, damages or mistreatment and all original packaging intact and included.
Piece(s) must be shipped to us within 3 days of receiving your Return Label.
Laura Miers Jewellery reserves the right to make the final decision on all return requests after completing the evaluation process.
Once we process your return, we will be in touch to organise your exchange piece or issue you a credit note for the amount you paid for the piece(s), less the shipping costs to and from you.
We want to ensure that all Laura Miers Jewellery becomes an important part of your story, so please do not hesitate to contact us with any enquiries at hi@lauramiers.com.